Ratings & Reviews
|Recommended: Yes. — .
|Recommended: NoMy experience living at university gateway was awful and I would not recommend for anybody to put up with that place. The management was the most frustrating part of living there. Management's response to maintenance request took weeks and there were constant issues with parking. The pool and hot tub were closed for the entire year I lived there. The actual apartments are small and crowded. The only positive thing I can say about this complex was the location. Overall it was just not worth the constant headaches with the staff management.
|Recommended: NoUnacceptable Housing NO Parking — We co-signed on a lease for our daughter, we read the lease through - the lease states that parking is allotted on space per resident, it NEVER stated that the residents would have to go in weekly to get a pass or that to avoid this they would need to purchase another pass for 20 more a month These students are young, living on little money and are being taken for granted The lease also states that if they want to do their laundry there they will need to pay and extra 20, our daughter NEVER does her laundry there- NEVER Yet she is still charged for doing her laundry. Today she went in for her parking pass so that she does not get a boot on her car and she was told that they are all out - but she can choose to pay the extra 20 for the other parking pass, however she was also told that they have almost 300 residents and less than 200 parking spaces available. She is a young working student and can not afford another 20 a month on top of the 20 she is already paying for the laundry that she is not using This is NOT acceptable The manager told our daughter today to check her attitude' when she was upset about being told she would have to pay another 20 a month This is NOT acceptable. I want a call back My number is 435-215-8246.
|Recommended: NoLaundry time — I work Monday to Saturday 10 until 4 and I study Monday to Thursday 5 pm until 9 30 pm, I know you guys are trying to keep everything organize but this hours doesn’t work for people that works and it has only weekends to laundry
response from property -Hi, thank you for your Google review. We did this to upgrade security and have time to fix machines but the times are back to normal now. Please reach out to the leasing office with any other concerns or comments and we would love to help you out with anything. Thanks
|Recommended: NoIt is really a disgusting place their is no up keep. The maintenance team does not get the job done nor have they finished any work order that I have posted. The office team harassed my roommates by barging in like she owned the place and was dropping the f bomb it is not a good environment
We definitely apologize for this situation that you experienced here at University Gateway. We have changed management since then and will be working on making sure that maintenance is completing work orders. Please reach out to the office with any questions or concerns. Thank you
|Recommended: YesDavid — University Gateway has become awesome once Brittany took over in management She has been able to help me with any questions I have had and helped get my friend approved to live with me. She really has been on top of things Jimmy the Maintenance guy has been amazing He has fixed many things for me in the apartment and I haven't had any issues since. Just a shout out to say thank you for all your hard work
Thank you so much for your awesome Review! We appreciate you! You are an awesome Resident and are happy to have you living with us!
|Recommended: NoPoor maintenance response, bad parking — If you come in anytime after 10 30 there isn't a single parking spot open. Have to wait weeks for priority maintenance requests. AC has not been working at the end of the summer here in our apartment for weeks. Submitted multiple maintenance requests and the team marked them completed without ever contacting us or stepping foot in the apartment. Frustrating
Hello Mark. Thank you for taking the time in submitting your review. I am so sorry to hear about your experience and our team is working hard to resolve the above issues. I would like to verify that you have working air conditioning. Please reach out to the leasing office so we can confirm.
|Recommended: NoWHATEVER YOU DO DO NOT LIVE HERE. The worst apartments I have ever had the displeasure of living in. They charged for parking at the beginning but oversold parking spots then made us pay extra to get new permits because of their mistake. There is trash all over the grounds which ruins what could be a nice area. Staff is extremely disrespectful and will violate the lease at any point they can if you have not read it and are confident in every aspect of it. Had multiple instances of management just walking in without giving the legally required 24 hour notice and the 48 hour notice specified in the lease. The pool was never open until the last month of my lease. Volleyball court is overgrown and has rocks in it. It has one 2 person couch for a 5 person apartment. They have a terrible bug problem and the screens and windows don't even keep them out if you have them shut all the time. And to top it all off they will try to charge fees for cleaning when you move out even if you cleaned.
Hello Nunya. Thank you for taking the time in submitting this review. I'm sorry to hear about your recent experiences and would like to address them. Can you please contact our leasing office for assistance? Thank you again Nuny and I hope to hear from you soon.
|Recommended: YesTenant Review — It's been pretty good so far. I would say my only main complaint was that upon move in the apartment clearly had not been cleaned since the last people moved out.
Hello Meegan. Thank you for the 4 stars!!! I'd like to address the unit's condition. Could you reach out to the leasing office?
|Recommended: YesI like it here — I'm relatively new to this place but the people who live here are very nice and work hard. highly recommended
Hello Nathan. Thanks for the 5 stars!!!
|Recommended: NoNeeds work — I feel that the property needs a serious renovation. Other then looking worn-out it's a good place to live.
Hello Mark. Thank you for the 4 stars!!
|Recommended: NoReview — This place is nice because it is close to campus and they have just undergone new management who are a lot better
Hello Olivia. Thank you for taking the time in submitting this review. We look forward to continuing our growth in our staff and community.
|Recommended: YesThis place is a nice communal and clean place — The people here are kind and flexible. There isn’t much noise that distracts. Parking here kinda sucks because some people just park wherever on curbs and it makes it hard to get through but other than that…GREAT location, kind people, good cleanliness I love it
|Recommended: YesRough beginning but everything is sorted. — The first apartment I was assigned was absolutely disgusting. A previous renter refused to move out and let the cleaners in. I was moved into a new room that was much cleaner. The staff I interacted with were very kind and understanding. So far it's been mostly good here.
|Recommended: YesI have enjoyed living at University Gateway, Bailey the main staff member I have worked with has always been incredibly helpful and ensures to make an active effort into making the property nicer to live in. Maintenance was lacking when I first moved in however as of recently this has increased. This I have to believe is due to a change in management Heariarchy. The internet works great and for the price I pay for a private room the apartment is worth it. It is a safe environment for myself and my ESA to live in.